Shipping policy

Shipping Policy for JRW Rods and Customs

Thank you for choosing JRW Rods and Customs for your automotive needs. We are dedicated to providing you with an optimal shopping experience. To ensure that you are well-informed about how we handle shipping, please review our Shipping Policy below:

1. Third-Party Shipping: All items purchased from JRW Rods and Customs are shipped directly from our third-party suppliers. As we rely on their shipping and handling procedures, they dictate the shipping methods, durations, and costs.

2. Before Reaching Out to Us: If you have any questions or concerns about your order's shipping status, delivery time, or any related inquiries, we kindly ask you to first contact the respective third-party supplier for clarity. They will have the most up-to-date and accurate information pertaining to your order.

3. Contacting JRW Rods and Customs: If, after reaching out to the supplier, you still have unresolved issues or further questions, please don't hesitate to get in touch with us. We're here to assist and ensure your shopping experience is smooth and satisfactory.

4. Shipping Costs: Shipping costs are determined by our third-party suppliers based on the weight, dimensions, and destination of your order. Any promotions or discounts on shipping will be as per the supplier's discretion.

5. Delivery Time: While we aim for timely deliveries, the exact delivery time will depend on the third-party supplier's shipping policy, the destination, and the shipping method chosen. Remember, for the most accurate delivery estimates, it's best to check directly with the supplier.

6. Tracking: Once your order has been dispatched, you should receive a tracking number or link from the third-party supplier. If you don't receive this information within the expected timeframe, please contact the supplier directly.

7. Returns and Refunds: Our return and refund policy aligns with that of our third-party suppliers. Please ensure you familiarize yourself with their return procedures if you need to make a return.

Thank you for your understanding and cooperation. We appreciate your business and are here to help with any other questions or concerns you might have. Safe driving!